We are a team of well-experienced professionals equipped to address critical and complex customer needs — with a diverse client base across every industry we serve.
Symmetrix is a leading IT services & solutions company based in Bengaluru. Our core competency is providing customised IT business solutions specific to client requirements — delivered by a team equipped to handle critical, complex needs across a diverse client base. We've been in this business since 1987.
We are an ISO 9001:2015, ISO 27001:2013 and ISO 20000-1:2011 certified organisation, and registered as an MSME.
Symmetrix also has a group company, Exocore IT Solutions, a partner of Cisco. Visit Exocore →
To be the most sought-after organisation by delivering extraordinary customer experience.
To provide the best customer experience and be the first choice of our clients, with a focus on quality, versatility, and our mantra of "Customer First."
We deliver IT-related products and support services that meet customers' quality standards and delivery deadlines, with continual improvement built into how we work.
Integrity · Reliability · Commitment · Teamwork
A business leader with 39+ years in the IT industry. Dinesh has spearheaded growth as joint promoter of Hardsoft Solutions, Europrisma India, Symmetrix Computers, and Optimetrix Integration & Solutions, and served as President of the Association for Information Technology (AIT), Bengaluru.
A dynamic business leader with over 27+ years of experience building the organisation. Vijayakumar drives people management and P&L, and has developed the cross-functional teams that power Symmetrix's customer service — also a joint promoter of Optimetrix Integration & Solutions.
Dinesh started his career as a trainee programmer in 1982, before discovering the role wasn't for him. After a couple of career changes — including a brief stint as a supervisor with a granite exporter — he moved back to computers, working with Micro Advance and Computer Point, where he learnt what it meant to provide sincere, committed after-sales service to customers.
He is a first-generation entrepreneur, drawn into business in 1987 by three colleagues while working at India's first computer retail chain, Computer Point India.
Dinesh and three colleagues from Computer Point started their first company, Hardsoft Solutions, in 1987 — with early revenue from on-site training on Lotus 1-2-3, dBase III, WordStar and DOS.
Hardsoft became one of the pioneers of third-party computer maintenance in Bangalore, selling and servicing computers alongside turnkey IT solutions, and doing extensive work for government departments, the public sector, and defence. In his 16-year stint there, Dinesh and Sathish Babu grew the organisation to over 40 employees.
In the late 1990s, two joint ventures with overseas companies struggled due to timing and market conditions. The time away from the main business took its toll, leading to an amicable split from Hardsoft — the former partners remain good friends who continue to support each other.
An 18-month stint as co-promoter of Optimetrix, an IT systems integration company, added more experience — and, as Dinesh puts it, plenty of grey hair.
Photo taken at the company's Annual Retreat at Tusk and Dawn.
Felicitation of Mr. Manoj Chopra at KSCA, during one of the AIT events.
On 18 August 2005, Dinesh revived Symmetrix Computer Systems (incorporated in 1996, formerly a Hardsoft group company). Vijayakumar, a former Optimetrix partner, now heads Operations; Sairam Shetty, co-promoter of Optimetrix, continues to collaborate with Symmetrix on some fronts.
Symmetrix has grown to 40-plus employees and 500-plus customers, mainly through word-of-mouth references — without ever building an outbound sales team. "Enterprise built on Relationships" remains the company's tagline. Dinesh has also been an active member of the Association for Information Technology (AIT), Bengaluru, for over a dozen years, including a term as President.
The company respects everyone — from office assistants to engineers to accountants — as 'internal customers' as important as clients and vendors, and does not believe in exploitative relationships.
Customers are valued: a customer is never called wrong, even when they are. Colleagues are encouraged to take responsibility for mistakes and move on — a financial loss might follow, but maintaining the relationship is what matters. Credibility matters too: Symmetrix takes pride in staying compliant on tax and regulatory matters, and prompt with vendor payments.
Dinesh runs a WhatsApp group with over 150 ex-colleagues of Hardsoft and Symmetrix — a core team has stayed together for 20+ years, reflecting the low attrition and high retention that defines the culture.
This brief history was told with help from Shashi Warrier, author of The Hangman's Journal and The Orphan Diaries — a colleague of Dinesh's from his Computer Point days.
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